Support requests

Submit a support request.

If you are experiencing a problem with one of Skedulo’s products and want to submit a support request, please take a moment to read this article or watch this Skedulo Support Portal video for a step-by-step guide on how to submit a case.

Submit a support request

Follow these steps to submit a support request:

  1. After logging into the Skedulo support page, click Submit a request in the top-right corner.

    You can also get there using the following link: Submit a request.

Submit a request button

  1. The Submit a request form displays. Provide the required information as follows:
Field Description
Your email address Enter your email address.
Subject Provide a short, clear summary of the issue. The support page provides a list of suggested knowledge-based articles based on the subject of your support request.
Description Include the following details:
  • A brief description of what happened, when it occurred, and how the issue presents itself.
  • Steps to reproduce the error you are experiencing.
  • Relevant application and platform details (e.g., iOS 11 on iPhone 7, Web Custom Forms, etc).
  • The Skedulo application’s version number.
  • Your team name.
  • Expected behavior vs actual behavior.
  • Details of any errors, including error messages and IDs (if available).
What is the impact on your business? Select severity levels for your support request:
  • Low
  • Normal
  • High
  • Critical
Organization Enter your organization’s name.
Customer Timezone Select your current Timezone.
Please ensure this is accurate as this will help us respond appropriately.
Attachments Include attachments if you have any screenshots and/or videos of the errors.
Although attachments are optional, they can be extremely helpful when troubleshooting as this may help us to investigate problems or issues.

Example

The following example shows how to create a support request using the Submit a request form.

Note that the description includes the steps taken to reproduce the issue. This can be particularly helpful for our support team in troubleshooting any specific issues you have encountered while using Skedulo.

Example of a support request.

Check your version details

You can see your mobile device OS and Skedulo app version details in the following locations:

Skedulo mobile app

You can see your Skedulo mobile app version details by tapping More in the bottom navigation bar. Your app version details displays at the bottom of the More options menu.

Mobile app version details

Skedulo web app

The Skedulo web app currently has only one version.

Android device

Follow these steps on your Android mobile device:

  1. Open your device’s Settings app.
  2. Scroll down and tap About device (or About phone depending on your device).
  3. Tap Software Information. The Android version number should now be displayed in the list.

iOS device

Follow these steps on your iOS mobile device:

  1. Open your device’s Settings app.
  2. Scroll down and tap General.
  3. Tap About. The iOS version number should now be displayed in the list.