View and configure general settings


This section allows admins to view and configure the general settings for the Skedulo web app.


Enable inactivity timeout in the web app

The web app can time out after a configurable period, meaning logged in users will be logged out automatically if there is no activity in the web app for the specified duration of time. The period that must lapse without a user interacting with the web app must be entered as time in minutes.

The default value is OFF.


Use default supplied email address

This setting allows admins to have full control over where their support emails are sent. Emails that are sent to support using the Skedulo mobile app are pre-addressed with the address defined here. Switching this setting OFF allows admins to insert their company’s support email address so that their resources can send support requests directly to their organization’s internal IT team. Also, see the Skedulo mobile app settings documentation.

The default value is ON (i.e., emails are pre-addressed to


Exclude pending dispatch allocations in iCal

By default, a calendar event (or iCal event) is posted before a job gets dispatched. However, some organizations prefer to have their calendars synchronize after the job has been dispatched to their resource(s). When this option is enabled, iCal events will be generated on dispatch only.

Also, see the Skedulo mobile app documenation on iCalendar (iCal).

The default value is OFF.

Enable creation of Salesforce events for Skedulo jobs

When enabled, the system will synchronize jobs created in Skedulo with the Salesforce calendar.

The default value is OFF.

The General admin settings.


Enable working hours

Once enabled, the swimlanes will only show time slots for the working hours that have been defined. The current working hours are configured in the swimlane settings (the drop-down menu (or three dots) at the right of the swimlanes’ action bar). Also, see more information about the swimlane settings.

The default value is OFF.

Hide travel times in swimlanes

When enabled this setting will disable travel times being shown in the swimlanes, i.e., the thin black bars in front of job cards will disappear and the average travel time field above the swimlanes will be blank.

The default value is OFF.


Enable shifts

When this setting is on, schedulers will be able to create shifts and allocate resources to them. Also, see additional information about shifts and note that Shifts need to be added to the navigation menu for users to be able to make use of this feature.

The default value is OFF.

Filter displayed shifts by region

Once enabled, a filter can be applied (in the swimlanes or job details) to display shifts based on their region (a configurable field on the shift card). Also, see additional information about shifts.

The default value is OFF.


Show the User regions field on user editing screens

When selected, an additional field is available on the user creation and editing pages. User regions can be used to associate a region with a user account that would not otherwise have a region, in other words, users that do not have the Resource role.

This functionality can be used for any scenario where a user’s region is relevant, but it is a requirement for using the Data isolation by region record access policy.

The default value is OFF.